# QolDesk > Take and make calls from a browser and keep every customer’s story in one place. Auto dial, call recording, IVR, live board and AI call summaries. Free forever for 1 user — on our cloud or your own server. QolDesk (Bangla: কলডেস্ক) is made in Dhaka, Bangladesh. Calls to your number are shared across your team automatically, every call is recorded, and each customer’s stage, notes and tasks live in one place. From a 2-person office to a 100-seat call center — the same app. Month to month on our cloud, or on your own server. The app is fully in Bangla and English. ## What it does - **Call center**: Inbound, outbound, auto dial, queue, IVR - **CRM**: Prospects, stages, notes, tasks, distribution - **Campaigns & reports**: Voice with keys, autodial, live board, call log - **AI assistant**: Call summaries, customer mood, filter by mood ### One tap to take calls — or stop them - Inbound: calls come to you. Outbound: you choose who to call. Auto dial: your list, one by one. - No calls ring during a break, a meeting or while you finish notes. - The timer shows how long you’ve been in each state. ### No missed call gets lost again - Who, when, how many tries and why it was missed — in one list. - Call back in one tap. - Once anyone in the team gets through, the number leaves the list — no double calls. ### Every customer in one table, in the right agent’s hands - Filter by stage, type, call history and the AI’s mood. - Tick some or distribute all to your agents in one tap. - Import a CSV, or send leads straight from your website by API. ### After each call, AI writes what was said and how the customer felt - A short summary, the customer’s mood and any promised follow-up — by itself. - Positive, neutral or negative: each contact shows the mood of their latest call. - Filter contacts by mood — call the unhappy ones first. The full transcript is one tap away. ### Who is doing what, right now - How many callers are waiting in each team. - Who is free, on a call or on a break — and for how long. - Updates by itself, no refresh needed. ### Call hundreds of customers at once - Voice with keys: “Press 1 if interested”. - Announcements and autodial — answered calls go straight to sales. - Full results of who pressed what, as a CSV. SMS, email and WhatsApp coming soon. ### Every call recorded, ready to play - Incoming, outgoing and calls between colleagues. - Play the recording or download the MP3. - See the calls nobody answered, too. ### Your number, your rules - Set when your office is open, day by day. - Record your own welcome and office-closed messages. - Changes are live from the next call. ### To your own number and your own software - Connect your operator’s SIP trunk — your number, minutes billed by your operator. - Click-to-call: a Call button inside your admin panel. - API tokens and webhooks for your other software. ## Who it is for - Online business & e-commerce (Order → Confirm → Delivered) - Clinics & diagnostics (Appointment → Visit → Report) - Real estate (Lead → Site visit → Booking) - Coaching & education (Enquiry → Admission → Fees) - Travel agencies (Enquiry → Package → Ticket) - Distributors & wholesale (Retailer → Order → Payment) - Insurance & microfinance (Lead → Policy → Renewal) - Service & support (Complaint → Technician → Solved) ## Pricing (BDT, per month) ### Free: ৳0, 1 user · free forever - 1 user, free forever - 700 contacts - 1 SIP trunk, as many numbers as it holds - Inbound, outbound, auto dial - Missed calls and call back - 30 days of call history, 3 days of recordings - 100 campaign contacts a month - Live board, call log and reports - Campaigns: voice with keys, announcement, autodial - Click-to-call, API and webhooks - AI summary and mood for 10 minutes of calls in your first month ### Grow: ৳250 per user / month - Every feature in Free — nothing extra to unlock - ৳250 a month for each extra person - An extension for every new person, made automatically - Calls between colleagues stay free - More contacts, call history, recordings and campaign contacts — pay only for what you add - 2 parallel calls in campaigns free; more at ৳100 each a month, up to 20 - More AI summary and mood minutes when you need them — ask us ### Self-hosted: One-time licence, no monthly bill - On a server in your office or your own cloud - We install, set up and connect your SIP trunk - All calls, recordings and data stay on your server - Every feature in Grow, with no limits - A licence made for your company, paid once - Updates and support when you want them, priced separately Every new user gets an extension automatically, and extension-to-extension calls between colleagues are always free. When you call through your own SIP, QolDesk charges nothing for call minutes — your operator bills those. All prices in BDT. Pay monthly by bKash, Nagad, Rocket or card — no contract. ## Questions people ask ### Do I need to buy a new phone or machine? No. A browser on a computer or mobile and a headset is enough. ### Can I keep my current number? Yes. Connect it with the SIP trunk details from your operator or IP telephony provider. No number yet? We’ll help you get one. ### How do we get extensions? Do calls to colleagues cost money? Every new user gets an extension automatically — nothing to set up. Extension-to-extension calls between colleagues are always free. ### Can QolDesk run on our own server? Yes, on the Self-hosted plan. You provide a server in your office or your own cloud; we install the software, set it up and connect your SIP trunk. All data stays on your server. ### Who pays for the server when self-hosting? The server and internet are yours. QolDesk is a one-time licence for your company, setup included. Updates and support are extra, only if you want them — talk to us. ### Which calls does the AI summarise? Answered calls with at least 30 seconds of talk. Calls between colleagues are never sent. Every company gets 10 free minutes in its first month; an admin can switch AI off any time in Settings. ### Can agents with little schooling use it? Yes. The whole app is in Bangla, with big buttons and one plain line on every screen saying what to do. ### Is customer data safe? Each company’s data is kept separate. You decide who sees what — admin, manager, team lead or sales. ### Can we call from our own software? Yes. Click-to-call puts a Call button inside your admin panel. API tokens and webhooks bring leads in directly. ## Links - [Home, in English](https://qoldesk.com/en): the product, prices and questions - [Home, in Bangla](https://qoldesk.com/) - [Sign up free](https://qoldesk.com/signup) - [Email us](mailto:hello@qoldesk.com.bd)